Acceptable Use Policy

Introduction

This Acceptable Use Policy ("Policy") sets out the standards of behaviour expected from all users of the Moji Local platform. This Policy supplements our Terms & Conditions and applies to all users, including customers and business owners.

By using Moji Local, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your account.

Prohibited Activities

You must not use the Moji Local platform to:

Illegal or Harmful Activities

• Engage in any illegal activity or promote illegal activities
• Violate any local, national, or international laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful code, viruses, malware, or similar destructive items
• Attempt to gain unauthorized access to our systems, accounts, or networks
• Interfere with or disrupt the Service or servers connected to the Service

Fraudulent or Deceptive Practices

• Provide false, inaccurate, or misleading information
• Impersonate any person or entity
• Create fake accounts or use multiple accounts to manipulate the platform
• Engage in fraudulent transactions or payment disputes
• Post fake reviews or ratings
• Manipulate ratings, reviews, or rankings

Abusive or Harmful Content

• Post content that is defamatory, obscene, pornographic, or offensive
• Harass, threaten, intimidate, or abuse other users or businesses
• Promote hate speech, discrimination, or violence
• Post content that exploits or harms children
• Share graphic violent or disturbing content
• Bully, stalk, or harass individuals

Spam and Misuse

• Send unsolicited communications, spam, or promotional content
• Use automated systems (bots, scrapers) to access the Service
• Harvest or collect information about other users without consent
• Post repetitive or irrelevant content
• Engage in any form of data mining or scraping

Commercial Misuse

• Use the platform for unauthorized commercial purposes
• Advertise or promote competing services without permission
• Resell access to the Service without authorization
• Circumvent payment obligations or booking fees

User-Generated Content Standards

When posting reviews, ratings, or other content on Moji Local, you must ensure that your content:

Reviews and Ratings

• Is based on genuine personal experiences
• Is truthful, accurate, and not misleading
• Provides constructive feedback
• Does not contain personal attacks or offensive language
• Does not violate confidentiality or privacy
• Is not incentivized or compensated by businesses
• Does not include irrelevant or promotional content

Photos and Media

• Must be your own original content or properly licensed
• Must be relevant to the business or service
• Must not contain identifiable individuals without their consent
• Must not be manipulated to mislead others
• Must meet quality and decency standards

Business User Requirements

Business users must additionally comply with the following:

• Provide accurate business information and keep it updated
• Honour all bookings made through the platform
• Provide services as described in listings
• Only upload photos, deals, and events that you are authorized to publish for that business
• Respond professionally to customer inquiries and complaints
• Not manipulate or falsify reviews, ratings, or rankings
• Comply with all applicable laws and regulations for your business
• Maintain appropriate licences and insurance
• Not solicit customers to complete transactions outside the platform to avoid fees

Reporting Violations

If you become aware of any content or behaviour that violates this Policy, please report it to us immediately. You can report violations by:

• Using the "Report" button on the relevant content
• Emailing us at report@mojilocal.com
• Contacting our support team

We take all reports seriously and will investigate promptly. We may request additional information from you to assess the situation.

Enforcement and Consequences

Moji Technologies Ltd reserves the right to:

• Remove or modify any content that violates this Policy
• Suspend or terminate accounts that violate this Policy
• Restrict access to certain features or services
• Report illegal activities to law enforcement
• Take legal action against users who cause harm to the platform or others
• Disclose information to third parties when required by law

Warning System

For minor or first-time violations, we may issue a warning and request corrective action. Repeated or serious violations will result in immediate suspension or termination.

Appeals

If your account is suspended or terminated, you may appeal the decision by contacting appeals@mojilocal.com within 14 days. We will review your case and respond within a reasonable timeframe.

Modifications to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes by posting the updated Policy on our website with a revised "Last updated" date. Your continued use of the Service after changes indicates acceptance of the updated Policy.

Contact Us

If you have any questions about this Acceptable Use Policy, please contact us: